LEVEL AND CLEAR AREA:

Your system is only as level as your ground area. Landscaping is the responsibility of the customer. Please have a clear (free of rocks, stumps, trees or structures) and level area prepared ahead of time. Additional charges may be applied if the swing set needs to be carried over 150 feet or carried over obstacles in the yard. Any space that has less than the recommended 6’ perimeter may require a liability waiver.

SCHEDULING:

You will receive a phone call within 5 business days of ordering to schedule your Installation. We strive to make sure your set is installed within 2 to 5 weeks from order. Conditions out of our control such as weather and shipping delays may affect your install date.

INSTALL DAY:

Someone must be home to accept delivery of your Play System, show the installer when you would like it and sign the install report when the installer is finished. Anyone you give permission to sign on your behalf acts as your agent and all signatures are binding.

WARRANY:

View The Full Rainbow Warranty here.  

The wooden components in your Rainbow Play System will have imperfections. We remind you that seasonal checking (line cracks with the grain of the wood), knotholes and knots are natural characteristics to be expected on all wooden play equipment. As the wood expands and contracts with the weather, these checks will form. Imperfections that do not affect the structural integrity are not covered under the warranty.

We hope that your shopping experience was a pleasant one!

Thank you for your business.